Welcome to the IT Asset Page

If your account is locked or your password needs to be reset, please click here or go to https://reset.rgfstaffing.com.au/

For any IT issues, please raise a ticket via the IT self service portal or contact IT with the following details:

IT Support Contact:

Ph: 1800 813 157

Overseas: +61 2 8267 4500

Email: itservicedesk@rgfstaffing.com.au

Support Hours:

AUS Mon-Fri: 6:30AM - 6:30PM AEST

NZ Mon-Fri: 8:30AM - 8:30PM NZST

Report a Lost Device:

Please call 1800 813 157 to report this lost device.

Tips:

1. Restart your laptop

    

2. If your laptop is frozen or non-responsive, press and hold the power button until the screen turns off. After several seconds, press the power button to turn on the laptop.

    

3. For network issues at home:
   1. Please check that your device is connected to WIFI or the Ethernet cable.
   2. Restart your home router and NBN modem.

   3. Check for any NBN or Internet Service provider outages or maintenances in your area.

       

4. Perform a Power drain:

• Hold down the physical power button on your laptop for 31-35 seconds.
  • The time held is important, please do not hold it for less than this.
• Your laptop should then SHUT DOWN, then restart itself after 20-60 seconds.
  • If your laptop does not appear to restart itself after 20-60 seconds of shutting down, tap the power button to turn it back on.
• Log into the laptop.
  • You might notice the laptop is a little slower than usual to log in (2-3 minutes), this is typical behaviour for this process and should return to normal upon next log in